This is a public service announcement: by saying "IT is crap because users still buy it" you are effectively blaming the victim.
There is a huge information and resources asymmetry between large companies creating software and hardware, and regular person who just wants their Internet-connected device to, you know, not do harm. Companies effectively made a business model out of that asymmetry.
We need education and regulation to make IT not crap.
If you try to tell people their television literally spies on them (https://www.cnet.com/news/samsungs-warning-our-smart-tvs-record-your-living-room-chatter/), most people will think you're some kind of nutcase.
I worry that people will only start to accept reality if we go through some kind of horrific Stasi-type scenario, but by then it may be too late to do anything about it 😟
By chance I just watch this Ted talk which fits very well with what we were discussing:
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