This is a public service announcement: by saying "IT is crap because users still buy it" you are effectively blaming the victim.
There is a huge information and resources asymmetry between large companies creating software and hardware, and regular person who just wants their Internet-connected device to, you know, not do harm. Companies effectively made a business model out of that asymmetry.
We need education and regulation to make IT not crap.
Well, you are trying to do something about it, @switchingsocial, as we are.
Others won't ever change their habits as they are in denial or colluded with the system but the more we are in spreading the message the better it is as regulators won't be able to ignore us any more.
By chance I just watch this Ted talk which fits very well with what we were discussing:
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